Delivery and return conditions

By ordering products from our online store, you agree to our terms of use and privacy policy.

PAYMENT

To provide a safe and easy shopping experience, the Children's Fairytale Forest Online Store offers the following payment options:

- Most common credit cards (Visa, Mastercard, Visa Electron)

- Apple Pay, Google Pay

- Online banking (Paytrail)

- Invoice (Klarna)

-PayPal

- Gift card

- Business invoicing (paper invoices, e-invoices, email invoices)

The payment processing service is implemented and payment service providers are Shopify payments (Stripe), Klarna Bank AB and PayPal.

Klarna Checkout includes all Klarna payment methods: Pay now (card payments, online banking and Klarna direct payment), Pay later (invoice) and Split your payment. Klarna Checout performs identification and automatically shows you certain information, as well as the payment options available to you. The pre-selected payment method is automatically an invoice. The customer can choose the payment method that suits them, such as card payment or direct payment through their own online bank. Klarna Checkout ensures that you can make your purchase safely regardless of the payment method you choose.

Klarna offers you the option to pay for your order only after you have received your shipment. An invoice will be sent to the email address you provided as soon as your order has been processed and you have 30 days to pay. 

When ordering, the customer must provide their first and last name, email, delivery address and telephone number. 

DELIVERY METHODS 

Domestic deliveries are handled by Matkahuolto and Posti. Smaller products arrive at the pick-up point in 3-5 business days. Furniture in stock is delivered via Matkahuolto, delivery time is approximately 1-2 weeks. The recipient will receive a text message or email as soon as the package is available for pick-up. Storage time Matkahuolto 7 days, Posti 14 days.

We offer free shipping on orders over €100. The offer does not apply to custom-made items, furniture and Stapelstein products.

Package to pickup point €4.90 

Package to your home €10.90 

Furniture from €20 (Shipping is calculated at checkout)

Mathy by Bols furniture is always delivered to the customer's home address. The driver contacts the product buyer and agrees on the delivery in advance. If the shipment cannot be delivered, it will be taken to the terminal to agree on a new delivery time with the recipient. A surcharge of 60 euros will be charged to the sender for the new delivery and storage of the shipment.  

MADE TO ORDER means that the product is manufactured or purchased only after the order has been received. Such products may arrive directly from the manufacturer and delivery will be longer. Delivery times for made-to-order products are stated in the product description.

If the customer receives a product that is damaged in transit, the customer must immediately report it. The customer must check the product before using it. If you have received the wrong product, please report it to customer service: asiakaspalvelu@lastensatumetsa.fi.

Please note that when ordering products that require special shipping in the same order, the shipping costs are combined. Example: you order a play tent with a shipping cost of €20 and a Stapelstein with a shipping cost of €4.90, in this case you will pay €24.90, as the products cannot be sent in the same shipment and the tent requires its own shipping. If you order a play tent set, in this case you will only pay €20 for the shipping cost, you do not need to pay for the shipping of the mat separately. 

If the same order contains both in-stock products and custom products, we will deliver the in-stock products immediately and the custom product as a follow-up delivery according to its own delivery time. 

Shipping costs include postage and packaging. We will provide an estimate of the shipping costs in the shopping cart based on the preferred shipping method. You will see the exact shipping costs after you have selected your preferred payment and shipping methods for your order. The shipping methods used depend on the contents of your shopping cart and the total weight. 

As a rule, orders are shipped within 1–3 business days if the product is in stock, but delivery times may vary depending on the product or delivery method. Any deviating delivery times will be announced separately on the product page or elsewhere on the online store page. 

However, we are not responsible for delays caused by force majeure or indirect disadvantages caused by delays. If the stated delivery time deviates for reasons beyond our control, the seller is not liable for compensation. Lasten Satumetsä reserves the right to cancel your order due to technical problems, delivery problems, fair use practices and other similar situations. The customer will be notified of the situation in question, and any payments or reservations made to the payment method will be refunded or canceled. 

Delivery methods, times and fees are valid in Finland.

DELIVERIES ABROAD

We also deliver orders to European countries other than Finland. Shipping costs abroad are automatically displayed at checkout. Delivery times outside of Finland are 5–10 days. Delivery times for custom-made products are mentioned in the product description of the custom-made product, and they are also the same for deliveries outside of Finland.

REGISTRATION

Ordering from the online store does not require registration. If you wish, you can register a user account with your email address. After registration, you will receive your own user account, where you can see your information and order history. You can also delete your user account if you wish by sending us a request via email.

RETURN POLICY 

If the customer wishes to exercise their right of return, they must notify us of the return within 14 days of receiving the products. The products to be returned must be in their original condition, i.e. unused and saleable. We do not accept returns more than 14 days after delivery. The right of return does not apply to personalized products that have been ordered and made specifically for the customer. In this case, the return will be made directly to the manufacturer, if the manufacturer accepts it. Large custom-made products are most often returned directly to the manufacturer (we always look at each situation individually).

If you want to return a product, please contact our customer service by sending an email to asiakaspalvelu@lastensatumetsa.fi. Please include your name, order number and reason for return in your email. Please mention which products you are returning. We will try to respond to your email within 1–3 business days.

Pack the product in the original packaging. Products must be packaged carefully so that the shipment is not damaged in transit. You can return the products after you have received confirmation from us by email. As our customer, you are responsible for the arrival of the returned product to us. Therefore, please note the package's shipping ID before leaving it at the office and always request a receipt for the return. 

Failure to pick up is not the same as a return. Uncollected furniture is not automatically returned to the sender.

RETURN COSTS 

You can return products via Posti , once the return has been agreed upon and you have received a return label, in which case the return fee is €3.50 . (Does not apply to furniture, tents, wallpapers). We will deduct the return fee from the amount to be refunded. The refund will be made to the original payment method of the order.

Furniture return. Furniture must be returned through Matkahuolto . The customer can take the product to a Matkahuolto point themselves or request a pick-up from our customer service at asiakaspalvelu@lastensatumetsa.fi. We charge €6 for the pick-up service, which we deduct from the amount to be returned. We only accept unopened packages.

The return cost for furniture is 1€/kg, so if, for example, the bed package you ordered weighs 10 kg, the return cost is 10€. The weight can always be found on the shipping list in the package that you have received.

The processing time for returns is approximately 10 days. We aim to process returns as quickly as possible. Refunds will be made as soon as possible and no later than 14 days after we have received notification that you wish to exercise your right of withdrawal. However, we reserve the right to wait until we have received your return. 

RETURN POLICIES FOR INTERNATIONAL RETURNS

The customer has a 14-day right of return. The return price is determined by the actual costs, and we check it on a case-by-case basis for each order.

Stock products must be returned to Finland. Order products can be returned to the country from which the order product was delivered. You can contact us about the return by email: customer service @lastensatumetsa .fi.

 

PERSONALIZED PRODUCTS

The products do not have a 14-day return policy, as the product is made specifically for the customer. Our custom-made wallpapers do not have a return policy. For example, wallpapers cannot be returned due to different color batch numbers. We do not refund any extra wallpaper rolls. If there are any defects in the ordered product, you can make a complaint. 

 

PRODUCT REPLACEMENT

There is no exchange option in our online store. If you want to exchange the product you ordered, you must return the product to be exchanged to our online store and place a completely new order for the product you want. 

 

COMPLAINT

If you would like to make a complaint about a product, please contact our customer service at asiakaspalvelu@lastensatumetsa.fi to receive instructions for making a complaint. In order to process your complaint, we need a written description of the defect and photographic material that clearly shows the defect in question. 

 

UNCOLLECTED ORDERS 

We reserve the right to charge the customer for delivery costs for an uncollected package (return fee and delivery fee). We will charge the customer 25 euros if the package is not collected. If you want to return the package, you must first collect the package and follow the return instructions. 

GIFT CERTIFICATE

The gift card can be loaded with between 10 and 200 euros and is valid for 12 months. The card can be used as a means of payment in the online store lastensatumetsa.fi.

The value of a gift card can be redeemed by entering its unique code at checkout. The balance of a gift card can be used to pay for more than one order. If the available balance on the gift card is greater than or equal to the total amount of the order, the customer can tap the Complete Order button. If the available balance on the gift card is less than the total amount of the order, the customer will be prompted to select another payment method for the balance before placing the order.

Gift cards cannot be exchanged for cash, and expired or lost cards cannot be replaced.

The gift card will be delivered to the email address you provided as soon as the purchase transaction is completed.

Discount codes do not apply to gift card purchases.

 

OTHER

We reserve the right to change our delivery terms. We recommend that you familiarize yourself with the current delivery terms before placing an order. We treat all customer information with complete confidentiality. By ordering products from our online store, you accept all terms.